Bible App Lite: Report Bible App Error
If you encounter a specific issue with the Bible App, first check the troubleshooting section in the corresponding article before following the procedures in the General Troubleshooting article. If the issue persists, follow the steps below to contact support:
- If you can, take a screenshot that shows where your issue is happening.
A screenshot is a picture of whatever is displayed on your screen. Most devices store screenshots with your photos. Different devices use different methods for acquiring screenshots. (See how to do that on Android.) Refer to your device’s documentation, look online, or ask a friend for help.
- Select the Profile tab in the bottom menu.
- Tap ☰ at the top left.
- Select Get Help.
- Select Get Help under Product Support.
- Select the feature you are reporting and the sub-feature if available.
- Include answers to these questions in the comment based on the specific issue
- If it's an issue related to the Bible audio, what Version are you using and what book, chapter, and verse have you experienced that issue?
- If it's a streak issue, what was the number of your lost streak?
- Is the Bible App displaying an error message?
- If yes, what does it say?
- Do you see the same error message if you try doing the same thing again?
- If yes, what steps seem to generate the error?
- Is there anything else you can think of that might help us understand what’s happening?
- Attach the screenshot you took in Step 1.Different devices use different methods for inserting images. You may need to “long-press” to see an Insert Image or Insert Photo option. Refer to your specific device’s documentation, look online, or ask a friend for help.
- Top right: Tap Submit.