Android: Report Bible App Error
If you encounter a specific issue with the Bible App, first check the troubleshooting section in the corresponding article before following the procedures in the General Troubleshooting article. If the issue persists, follow the steps below to contact support:
- If you can, take a screenshot that shows where your issue is happening.
A screenshot is a picture of whatever is displayed on your screen. Most devices store screenshots with your photos. Different devices use different methods for obtaining screenshots. (See how to do that on Android.) Refer to your device’s documentation, look online, or ask a friend for help.
- Select the More (≡) tab if it hasn’t been selected already.
- Select Help.
- Select Report an App Problem under Product Support.
- Select the feature you are reporting on and the sub-feature if available.
- Include answers to these questions in the comment based on the specific issue
- If it’s a Plan issue, what’s the name of the Plan, and on what day are you experiencing this issue?
- If it’s a Discover issue, what were you searching for? What Bible translation are you using?
- If it’s an issue related to the Bible audio, what Version are you using and what book, chapter, and verse have you experienced that issue?
- If it’s a streak issue, what was the number of your lost streak?
- Is the Bible App displaying an error message?
- If yes, what does it say?
- Do you see the same error message if you try doing the same thing again?
- If yes, what steps seem to generate the error?
- Is there anything else you can think of that might help us understand what’s happening?
- Attach the screenshot you took in Step 1.Different devices use different methods for inserting images. You may need to “long-press” to see an Insert Image or Insert Photo option. Refer to your specific device’s documentation, look online, or ask a friend for help.
- Top right: tap Submit.