Bible App Lite: Troubleshooting

Overview

We’ve aimed to make this document as clear and thorough as possible. However, devices can vary significantly in terms of operating system version, settings, age, speed, and storage capacity. The steps provided may not exactly match your device, but they serve as guidelines or suggestions to help you achieve your goal.

Update Bible App Lite

1. Press and hold the Bible App icon on your home screen or app drawer.
2. Tap App info (or the i icon).
3. Scroll down to the Store section and select App details.
4. If the button says Open, your Bible App is already up to date.
   OR
   If the button says Update, select it, and allow the update process to complete.
5. Try using the Bible App again, and see if it now works as you expect.

Force close the App, then re-open it

1. Display all your open apps.
   Gesture: Swipe up from the bottom, hold, then let go.
   2-button: Swipe up from the bottom.
   3-button: Select Overview.
2. Swipe the Bible App Lite off the screen.
3. Try using the Bible App again, and see if it now works as you expect.

Clear Bible App Lite Local Cache

On devices like smartphones, tablets, and computers, apps store data in memory (cache) for short-term use. Normally, when you close an app or browser, they clear this memory space, freeing it for other apps. However, if an app or browser doesn't close properly, its data might remain in memory. The next time you open the app, this leftover data can cause unexpected behavior. This procedure helps you manually clear the memory space on your device.

1. Press and hold the Bible App Lite icon on your home screen or app drawer.
2. Tap App info (or the i icon).
3. Tap Storage & cache.
4. Tap Clear cache.
5. Try using the Bible App again, and see if it now works as you expect.

Sign out, then sign in again

1. Here’s how to Sign Out.
2. Here’s how to Sign In.

Restart your device

Devices use various methods for shutting down and restarting, so the steps we outline here might not precisely match your particular device. We recommend that you refer to your specific device’s documentation, look online, or ask a friend for help.

1. Press and hold your device’s power button until the Power Off and Restart options display.
2. Select Restart, then Restart again to confirm, then wait for your device’s default screen to return.

Check Google’s Android website for more details.

Remove the Bible App Lite, then reinstall it

Every troubleshooting method we’ve suggested so far still leaves Bible App files on your device. If you’re still having issues, this method will give you a completely fresh install. But don’t worry: everything you’ve done with the Bible App Lite—Highlights, your current Streak, etc.—is all saved with your free YouVersion account, which is stored on our servers. When you sign in to your account again at the end of this procedure, you will still have all of those things, with one exception:

1. Press and hold the Bible App icon on your home screen or app drawer.
2. Tap App info (or the i icon).
3. Go to Storage & Cache and clear both storage and cache.
4. Remove the Bible App from your phone.
5. Restart your phone.
6. Reinstall the Bible App and Sign in.

Contact us if you still need help.