Reset Forgotten Password - Android

The following procedure will help you reset the password for your free YouVersion account if you are signed in using an email address (recommended).

1. Bottom left: Select the Home tab if it is not selected already.
2. Top right: Tap Sign In.
3. Select Sign In.
4. Select Forgot Password?
5. Enter the Email Address associated with your free YouVersion account and select Send.
   YouVersion sends a reset password email to the address you provided.
6. Check your email, and select Reset Password in the message.
   The Change My Password screen displays.
   It may take several minutes for your confirmation email to arrive. If you never receive your confirmation email, try these troubleshooting steps before you continue.
7. Enter your New Password into the first field, Confirm it by typing it again into the second field, and then select Change My Password.
   Passwords are case-sensitive. Your password must be 6-32 characters.
   We recommend that you create a unique password for your YouVersion account. We also recommend that you save your password with a password management tool, so you can easily find it again if you need to.
8. As soon as you see a Success message:
   You can Sign In using your new password.

I don’t see the YouVersion email I expected

The most common reason you might not see an email from us is that your email provider mistakenly sent it to your “Spam” or “Junk” folder. We’ll explain below how you can see if that’s what happened in your case, and how you can fix it. The steps we outline here might not precisely match your email client. They’re more like guidelines or suggestions that we’ve pulled together to help you get a sense of what you’re trying to accomplish.

Check your Spam or Junk folder

1. Sign in to your email Inbox.
2. Look for a folder, category, or section labeled something like “Spam” or “Junk,” and select it.
   This folder is usually somewhere underneath the main categories of Inbox, Drafts, Sent, etc.
3. In your Spam or Junk folder: Look for emails from YouVersion or from YouVersion - the Bible App.
4. If you see an email that looks like it’s from us: hover over the YouVersion part and wait a few seconds, until the return email address displays.
   If the return address says no-reply@youversion.com, then that email is from us.
5. If your email program allows you to mark emails as “Not Spam”:
   Do that to any emails you have from us.
   If not:
   Manually move any YouVersion emails from your Spam or Junk folder to your Inbox.
   Some email clients let you “click and drag” an email to your Inbox folder using your trackpad or mouse. Other clients require that you first select the email you want to move, then select a Move To button, usually located near the top of the screen.
6. Once your YouVersion emails are in your Inbox:
   You should be able to interact with them just as you would any other emails.
7. To ensure that you receive our emails in the future:
   Complete the following procedure to add YouVersion to your “Safe Senders” list.

Add YouVersion to your “Safe Senders” list

1. With your email Inbox still open:
   Go to your email service’s Settings.
   You may need to go a level deeper than basic Settings, such as to “Advanced Settings,” “All Settings,” “More Settings,” or something similar.
2. Look for a tab or setting called something like “Junk email,” “Spam filter,” or something similar, and select it.
3. Look for a section called something like “Safe Senders,” “Allowed Addresses,” “Blocked List,” “Whitelist,” or something similar.
4. If your Blocked List shows our email address, no-reply@youversion.com, or our domain, “youversion.com,” then follow the prompts to remove or delete them from it.
5. If you have a Safe Senders or similar section, follow the prompts to add an email address or domain to it:
   If your email service allows you to add domains, add youversion.com.
   If your email service allows you to add email addresses, add no-reply@youversion.com.
6. Be sure you select Save before you exit.