Why You Might Not Be Seeing YouVersion Emails

The most common reason you might not see an email from us is that your email provider mistakenly sent it to your “Spam” or “Junk” folder. We’ll explain below how you can see if that’s what happened in your case, and how you can fix it. The steps we outline here might not exactly match your email client. They’re more like guidelines or suggestions that we’ve pulled together to help you understand what you’re trying to achieve.

Check your Spam or Junk folder

1. Sign in to your email Inbox.
2. Look for a folder, category, or section labeled something like “Spam” or “Junk,” and select it.
   This folder is usually somewhere underneath the main categories of Inbox, Drafts, Sent, etc.
3. In your Spam or Junk folder: look for emails from YouVersion or from YouVersion — the Bible App.
4. If you see an email that looks like it’s from us: hover over the YouVersion part and wait a few seconds, until the return email address displays.
   If the return address says no-reply@youversion.com, then that email is from us.
5. If your email program allows you to mark emails as “Not Spam”:
   Do that to any emails you have from us.
   If not:
   Manually move any YouVersion emails from your Spam or Junk folder to your Inbox.
   Some email clients let you “click and drag” an email to your Inbox folder using your trackpad or mouse. Other clients ask you to first choose the email you want to move, then click a Move To button. It’s usually near the top of the screen.
6. Once your YouVersion emails are in your Inbox:
   You should be able to interact with them just as you would any other email.
7. To ensure that you receive our emails in the future:
   Complete the following procedure to add YouVersion to your “Safe Senders” list.

Add YouVersion to your “Safe Senders” list

1. With your email Inbox still open:
   Go to your email service’s Settings.
   You may need to go a level deeper than basic Settings, such as to “Advanced Settings,” “All Settings,” “More Settings,” or something similar.
2. Look for a tab or setting called something like “Junk email,” “Spam filter,” or something similar, and select it.
3. Look for a section called something like “Safe Senders,” “Allowed Addresses,” “Blocked List,” “Whitelist,” or something similar.
4. If your Blocked List shows our email address, no-reply@youversion.com, or our domain, “youversion.com,” then follow the prompts to remove or delete them from it.
5. If you have a Safe Senders or similar section, follow the prompts to add an email address or domain to it:
   If your email service allows you to add domains, add youversion.com.
   If your email service allows you to add email addresses, add no-reply@youversion.com.
6. Be sure you select Save before you exit.