Troubleshooting/Known Issues

6 articles

Troubleshooting on Kindle and Nook

In every case, be sure to sign back into your bible app account using the same method as always. Older Kindle clear cache. Settings (gear icon on notification bar). More. Applications. All Applicatio…

Updated 2 months ago by Nizia Dantas

Troubleshooting on Android

General troubleshooting tips on Android. ​Check the Play Store to be sure you have the latest version. Be sure you have the app installed in internal memory—if it is installed to the SD card, the app…

Updated 2 months ago by Keiran Davidson

Widgets on Android

General widget troubleshooting. Make sure you are updated to most the recent version of the app. Confirm the app is not loaded on your SD card. you'll need to move the app back to internal memory in…

Updated 2 months ago by Wayne L Harms

Bible Version updates on Android

From time to time we are alerted by users or publishers of textual errors in Bible translation. The texts we receive from the publishers may contain typographical or formatting errors which are gener…

Updated 1 month ago by Wayne L Harms

Google Smart Lock

Issue: Changed email but Google Smart lock always uses old sign in credentials to create error Removing old sign in data. Have the user go to passwords.google.com and login to your Google Password ac…

Updated 2 months ago by Wayne L Harms

Push Notification only on App Start

Android 10 permissions. This is an issue commonly seen on Android OS 10, which comes with rather controlled permission settings First, you should check that all permissions are granted to the app, es…

Updated 1 month ago by Wayne L Harms

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