My streak number keeps starting over

Updated 2 weeks ago by Wayne L Harms

When you open the Bible App each day, your streak will increase by 1 each day

If your streak number resets it could be for one of the following reasons
  • You did not open the Bible App between 12:01 am and 12:00 midnight for a particular day. In other words, every 24 hours, is counted as one day. This is the most frequent reason a streak will start over
  • You were not signed in to your YouVersion account when you opened the app on a particular day
  • You use the Bible App on multiple devices but are not signed in to the same YouVersion account on all devices. Streaks is unique to the account you are signed in to
  • Rarely, There may be a ‘glitch’ in the YouVersion server
Android - for troubleshooting select link here
iOS - for troubleshooting select link here
Website - for troubleshooting select link here
Steps to take to make sure your streak doesn’t reset
  • Open the Bible App at least once each day during the times listed above
  • When you open the Bible App, make sure your streak number goes up. Sometimes it will take a second or two to register. If it doesn’t go up
    • Make sure you are signed in to your YouVersion account in the Bible App
      • Look for the profile icon at the top right of the Home Page. If you see the option to sign in, then you need to select that option and sign in
      • Close the Bible App and open it up again
  • If you use the Bible App on multiple devices, make sure you are signed in to the same YouVersion account on all devices
    • You can do this by checking the email address in your profile
    • Your streak number should go up even if you are offline but if it doesn’t, make sure you have a good internet connection when you reconnect.
  • Turn on the Streak Reminder option. You will get a push reminder to open the Bible App
    • Apps - Select More > Settings > Notification Settings > Push Notification > Streaks reminders toggle
    • Website. The website records streaks for the apps but does not display in Home page or have push notifications
  • Get in the habit of doing more than just reading the verse of the day
    • Do a reading plan
    • Highlight a verse
    • Create a bookmark
Known streak issues that the team is working on. There are no solutions yet
  • On some devices the streak number goes up even if you miss a day
  • Crossing times zones around midnight sometimes ‘confuses’ the system
ADDITIONAL INFORMATION
  • At this time there’s no option for turning the streaks feature off in Android
  • iOS has the ability to locate or turn off items in the home feed. See article link here
  • If you have completed all of the troubleshooting tips above but are convinced that your streak number should be reset, fill out the form here for our team. Thank you!


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