My streak number keeps starting over

Updated 1 week ago by Pieter van der Merwe

When you open the Bible App each day, your streak will increase by 1 each day

If your streak number resets it could be for one of the following reasons
  • You did not open the Bible App between 12:01 am and 12:00 midnight for a particular day. In other words, every 24 hours, is counted as one day. This is the most frequent reason a streak will start over
  • You were not signed in to your YouVersion account when you opened the app on a particular day
  • You use the Bible App on multiple devices but are not signed in to the same YouVersion account on all devices. Streaks is unique to the account you are signed in to
  • Rarely, There may be a ‘glitch’ in the YouVersion server
For general troubleshooting select here
Steps to take to make sure your streak doesn’t start over
  • Open the Bible App at least once each day during the times listed above
  • When you open the Bible App, make sure your streak number goes up. Sometimes it will take a second or two to register. If it doesn’t go up
    • Make sure you are signed in to your YouVersion account in the Bible App
      • Look for the profile icon at the top right of the Home Page. If you see the option to sign in, then you need to select that option and sign in
      • Close the Bible App and open it up again
  • If you use the Bible App on multiple devices, make sure you are signed in to the same YouVersion account on all devices
    • You can do this by checking the email address in your profile
    • Your streak number should go up even if you are offline but if it doesn’t, make sure you have a good internet connection.
  • Turn on the Streak Reminder option. You will get a push reminder to open the Bible App
    • Select more > settings > notification settings > push notification settings > Streaks reminder
  • Get in the habit of doing more than just reading the verse of the day
Known streak issues that the team is working on. There are no solutions yet
  • On some devices the streak number goes up even if you miss a day
  • Crossing times zones around midnight sometimes ‘confuses’ the system
ADDITIONAL INFORMATION
  • At this time there’s no option for turning the streaks feature off
  • The development team is redesigning the Home Feed
  • If you have completed all of the troubleshooting tips above but are convinced that your streak number started over because of a glitch in the system, fill out the form here for our team. Thank you!


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