Reset a forgotten password on Android

Updated 7 months ago by Wayne L Harms

Check here to make sure that you have the most recent update installed

  1. Select the person icon in top menu
  2. Select HAVE AN ACCOUNT? SIGN IN at bottom
  3. Select EMAIL
  4. Select Forgot Password? at the bottom of the page
  5. Enter your Email address and select Send
  • A message will be displayed: "We will attempt to send a reset password email to your email address, click the link in that email to continue."
  1. Check your email inbox for an email from
  2. Open the sent email and click RESET PASSWORD
  3. Enter the same password in New and Confirm password boxes
  4. Select Change Password
  5. Use this new password to sign in on all devices


  • If you do not receive the emails select here

Password requirements

  • Passwords must be between 6 and 32 characters long and are case sensitive

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