Help Center

How to reset a forgotten password on

Last Updated: Sep 21, 2017 02:05PM CDT
 Reset Password
  1. Select Sign In in top header
  • On the Mobile web select the Menu (three lines) first
  1. Select Forgot your password? under the password box
  2. Follow the instructions (details below starting at 2)
Alternate option using an  internet browser
  1. Visit
  2. Enter the email address that is associated with your YouVersion account
  • If you entered an email not in our system, you will get this message
  • users.email_or_username.not_found
  • Check your email for correct lettering or sign up for an account if you do not have one
  1. Select Send New Password
  2. The  message  "We will attempt to send a reset password email to your email address  Click the link in that email to continue" is displayed
  3. Open the email from YouVersion and select the Reset Password box
  4. If you do not receive the email see  information here
  5. Type the password you want into the New Password box
  6. Select with mouse and click on the Confirm Password box to open it. Enter password again to confirm
  7. Select Change My Password
  8. You should get the success message
  9. Select Sign In and use your new password to sign in to your account
  10. This will be your new password on all devices 
Error message
If you entered a password that our system does not accept then you will get this message
  • Sorry, something went wrong. Please try again 
  • (minimum 6 characters )
  • Select Try Again to have a new email sent for another try
  • Passwords are case sensitive


If you no longer have access to the email address associated with your YouVersion account, and you have forgotten your password to your YouVersion account, you will not be able to retrieve your password.  For security reasons we cannot send a password reset email to any other email address than what is currently associated to your YouVersion account.  Unfortunately, in this instance you will need to create a new YouVersion account with your new email address.
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