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General troubleshooting tips on Android

Last Updated: Feb 19, 2019 11:01PM CST
General Android troubleshooting tips
  • Check the Google Play Store (Amazon for Kindle and Barnes and Noble for Nook) to download the latest version available for your device.
  • Be sure you have the app installed to the internal memory. If it is installed to the SD card, the app will not run properly.
  • Clear cache clear and then sign out and in again
  1. Select the More icon (three stacked lines)
  2. Scroll down and select the Settings 
  3. Scroll down and select Clear Local Cache
  4. SIGN OUT (Settings > SIGN OUT) and then sign in  from the device to restart app
  5. Cache clear can also be done in the device under Settings. Each version of Android and manufacturer has different menus ,so please check with your device help site.
Still having issues
  1. Uninstall the app, restart your device then reinstall the app
  2. Clear cache again as reinstall may still pick up old corrupt data
  • This will not affect any of your reading plans, bookmarks or notes if you have a YouVersion account as they are stored on our site
If you need  help and want to reach a support volunteer
  1. Select Forum help site link here
  2. Select Email Help in top menu
  3. Include replies to these questions in the description 
  •  Are you getting an error message? If so, what does it say
  •  Is the error message repeatable - meaning, can you do the same thing over and over, and get the error message or have the same problem each time
  •  What are the steps to repeat the error

​For Streak concerns select link here 

 Kindle clear cache
  1. Settings (gear icon on notification bar)
  2. More.
  3. Applications
  4. All Applications (from drop down)
  5. Bible
  6. Clear cache
NOOK clear cache
  1. Simply shutdown and restart your device, as this will clear the data and cache automatically
  2. Restart your device and then sign back into your account
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