Help Center

How to use the Support site

Last Updated: Feb 02, 2017 02:22PM CST
The Help Center is designed so you can easily find answers to your questions about the Bible apps and web sites

Steps to use the Help Center

Search Bar
  1. Type your question in the search bar
  2. Possible answers will appear in a drop down list
  3. Select the one that seems to answer your issue
  4. Select the SEARCH button and a new web page will open with possible solutions
Most Common Questions
  1. These are questions that are common to all the apps and web site
  2. Select article that answers your question
Articles for Specific Platforms
  1. There are 6 groups of articles for each Platform or phone type
  2. Select a headings under each area for a group of articles regarding your platform or device
  3. Select the individual article under the main group for answers to your questions
Email the Help Team
  1. ​YouVersion has groups of volunteers that answer your specific questions
  2. There is no phone in support as the agents are all volunteers and work whenever they can
  3. Please fill in the required questions as accurately as possible as it will help use direct you to the correct group
  4. Please give a detailed description of the issue so we can either try to duplicate it or know a possible solution
  5. Definitions for your information
  • Category This gives the support agent a general area where you may be having the issue. For example if you are having issues with signing up for an new account or forgot your password, then select the account settings
  • Platform - Please choose the device type  There are five major platforms (device or phone types).  Selecting the correct type of platform will help to get your question sent to the correct group
  1. Android - The majority of phones or tablets are Android type and use various versions of the Android  system to make the device (phone or tablet) work. Nook and Kindle ereaders also are in the Android platform. If you look in the devices setting menu and check under about it will tell you what version of the Android system you are using
  2. Apple iPhones, IPads and iPods are in the iOS platform. Apple computers such as the Mac are under the web platform as there is no app designed for them
  3. Blackberry phones and tablets are in the Blackberry platform
  4. The Web / Mobile platform are for computers that use a web browser.  Phones that use the mobile web alternate at www.bible.com are also in this platform There is no app for this group but it is available with an online internet browser
  5. The Windows / Windows Phone platform is for users of the Windows app and the Windows Mobile Phone app. The apps must be downloaded from the Windows Store. In the message please specify if you are using the phone app or the Windows app. If you have Windows 8 or 10 computer and are using an internet browser such as Chrome, Internet Explorer or Edge then you would select the web platform.
  6. Other - This would  apply only to phone users having the Symbian, Java, Web OS (Palm) operating systems. YouVersion is not supporting or developing these platforms any more and ask that these users go to the mobile web site.
Select here to go to the Email the Help team form 

 
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