Help Center

What if I don't get YouVersion emails as expected

Last Updated: Dec 23, 2016 04:40PM CST
Tips if you do not receive the our emails
  1. In your email program look and see a link or a folder called "Spam" and check to see if your mail is there
    • If found, mark it as "Not Spam" and move to your inbox.
  2.  If you have the ability to check your email via a web interface (such as hotmail.com or gmail.com) try that as well
    • Some email providers mark messages as spam at this level before they even get to your inbox
  3. If you have a "Spam" filter, please add no-reply@youversion.com, our email address to ensure that you will get our emails in the future
    • First Name = Noreply
    • Last Name = Youversion
    • Email = no-reply@youversion.com
  1. It may be that your Spam/Junk folder has more than 100 messages in it which might delay the delivery of the email, or prevent it entirely. Clear out your Spam/Junk folder
  2. Check if your email has a blocked list and if no-reply@youversion.com is on that list
  3. After you have done all the tips and tricks please re-request the email and you should get it this time

ADDITIONAL INFORMATION

If you are still not getting a reply the issue is usually with the  email service provider.  Please contact them to see if the email is being blocked.
  • The  email will be from no-reply@youversion.com  
  • (That is why we ask you to add this to your "Spam" in step 3 and blocked email in step 5)
  • Subject lines vary depending on the reason the email was sent
  • For example, for a New Password the subject line is  Resetting Your YouVersion Password
If you are with and educational institute or other org, then check with your IT department for blocked email.

 

b95b159032cc27f730b04173be65d460@youversion.desk-mail.com
https://cdn.desk.com/
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